How to Contact or Place an Order?
Online
You can text online messages to us, leaving your name and contact information. Our service team will reply to you in short time for further negotiation.
Phone
Call us and our customer service representatives are ready to help you and answer any questions. For quicker processing, have the item number of the product you wish to purchase ready when you call.
Send your inquiry detail or purchase order by mail ....@heattransfer.com.
How to Promise the Quality?
All products are made with first-class raw material, our all production lines are automatic and free of dust level.
Before production, our quality team will check our raw material carefully, guarantee no any issue then go on the production, after that we will recheck the finished products.
Before shipment, our quality test team checks every piece of our goods again, 3 times checking to guarantee our all shipment goods are high quality and standard.
Before you send the order, we will arrange the sample for your test, we promise all order's quality are kept the same as the sample quality which is confirmed by our customers.
How About the Package?
As normally, we ship the goods by sea or by air depending on the good's weight, quantity and customer request.
The degree of export packing required moisture protection, fixed stronger no damage. So we used the first-grade pp film inside packing, then pack in 5mm thick cardboard. At last put on non-fumigation pallets.
Secondly, our all warehouse person is full experienced in export goods packing, they will save the package volume by different specification mixed packing to save your freight cost.
How Long is the Delivery Time?
As normally samples will ship to you in 1 day after your confirmation, for formal order after sign the contract and arrange the deposit, the goods will be arranged to our production department,as normal our goods will be finished production in 5-7days.
How Do We Provide After-sale Service?
24/7 online customer support. After-sales service stays in touch with the customers even after the deal. Whether the customer is happy with the products or not? By each other good communication, our customers will believe in our brand. We take it as an important part of our company culture.
Create a section in the website where the customers can feedback anytime. Our customer service team should take prompt action on the customer's queries. The problems must be resolved immediately.
We agree to replace the products if found faulty also offer variable warranty policies to customers.
Do You Have E-catalogue?
Yes, you can get our products information on our website, more clearly products detail you can send us mail info@.. to us, we will send our e-catalog to you.
What's the MOQ?
100sheets or 1 roll for sample order, we confirmed by each other communication.
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